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Privacy Policy

Please find below various documents related to Club Policy.


At York City Football Club we are committed to protecting your personal data and helping you understand what we are doing with it. We will use your personal data in compliance with all data protection laws, keeping it safe and using it in ways that you would reasonably expect.

This Policy describes what happens to the information which you supply to us, where that information identifies you individually:- e.g. your name and address details.
We reserve the right to change the terms of this Privacy Policy from time to time.

1. What information do we hold about you and how is it collected?
When you engage with the club by completing surveys or ‘opting in’ to receive information, some personal information (including your name, postal and email addresses) is collected. You may also be asked for your personal information at other times such as, but not limited to, during the ticket sales or event booking process.
In common with many other online services, we may use "cookies" to store and sometimes track information about you. A cookie is a small amount of data sent from the server and stored on your PC's hard drive. Most web browsers are automatically set up to accept cookies, but you can set your browser to refuse cookies or ask your browser to show you where a cookie has been set up. Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of this site may not be available to you.

2. What do we do with your personal information?
We will combine the different types of data to create a membership profile for you. This helps us to provide you with a more personalised service which is tailored to suit your needs. The more information we have, the better the service we can provide.

We are using your data to;

  • help inform us about the club’s demographics and audiences
  • influence our planning
  • improve club processes and delivery
  • better understand our fans
  • to facilitate reviews, developments and improvements to the services/products offered to you.

3. What are your choices?
By law, you are entitled to:
1.      object to your personal information being used for marketing purposes. We give you the choice to opt-out of our using, or supplying your personal information to the Club or to other reputable suppliers for these purposes. You can do this during the registration process by simply unticking the box provided.
2.      receive, upon payment of a fee, a copy of any personal information about you which is held by us.
3.      require the rectification, erasure or blocking of any of your personal information which is inaccurate or not up to date held by us.

If at any time you choose to unsubscribe, this may take up to 14 days to process and we apologise for any communications received during this time.

If you wish to exercise any of these rights, then please contact us by email or letter at the addresses set out below stating your full name and address and providing any other relevant information:  or Bootham Crescent, Clifton, York YO30 7AQ

4. When does this Privacy Policy not apply?
This Privacy Policy only applies to the collection of data by us and the use of that data by us and those whom we authorise. It does not cover third party sites to which we provide links, nor does it cover advertisers and content partners within our service who may also collect your personal information. They may have their own privacy policies and/or terms and conditions of use.
If you choose to place your personal details on any publicly accessible page (for example, on a message board), then this data will not be covered by the Privacy Policy.

5. How do we protect your information?
We are firmly committed to data security. When you place orders or access your account information, we offer use of a secure server. The secure server software encrypts all information you input before it is sent to us. We take steps to guard against unauthorised access to customer data. Although we make every effort to create a secure environment for your personal information, we cannot guarantee the safety of any personal information which you transmit to us online.

Club Charity Policy
Supporting the Local Community

Over the years, many good causes and charities have benefited from an involvement with York City Football Club, raising thousands of pounds.

In 2010, for the first time, the club decided to identify an official local/regional charities to support. Throughout the season, the club's Foundation works closely with these charities to develop strong relationships, implement activity, and promote these important organisations and initiatives where possible.

As a professional sports organisation, we are regularly contacted by charities asking for support, such as bucket collections, events or donations. Due to the large number of requests, the club is not always able to assist every charity appeal. The official status approach allows the club to invest more time with the chosen charities to help make the association a success.


Donation Request Policy
Club Guidelines

As part of the club's policy of serving the local community, York City FC are pleased to support non-profit making organisations. The clubs wants to support charities and voluntary organisations and understands the importance of their fund raising efforts.

However, every year the club receives a high volume of requests from worthwhile causes and events. Due to this demand, the club has an agreed limit on donations each season and cannot guarantee that all requests will be granted and if awarded we will only donate match day tickets. 

In order to make this process as fair as possible and to ensure that all requests have the opportunity to be processed we have put together the following guidelines for organisations to follow:

Cash donations/sponsorship will not be considered.

Development of Junior Football, School organisations or Community groups which benefit young people will be given preference.

We operate a policy of supporting requests within a reasonable geographical vicinity to the Club.

Requests will be limited to one donation request per calendar year for each organisation.

We give preference to locations within which the Community Development Team operate or organisations with whom the Team already work with.

The donations cannot benefit specific individuals or families, and must be for a registered charity or UK based charitable organisation.

All requests are subject to club approval, are not guaranteed, and will not be considered unless the above criteria can be met.

All requests must be submitted in writing on the organisation’s letterheaded paper, at least one month prior to the date of the event.

Post to Paula Stainton, YCFC Foundation Manager, Bootham Crescent, York, YO30 7AQ or email

Ground Regulations

Notice: Entry to the Ground is expressly subject to acceptance by the visitor of these Ground Regulations and the rules and regulations of FIFA, UEFA, The Football Association, The Premier League and The Football League in respect of the relevant competition. The Ground Regulations incorporate the Club's Customer Charter (if any). Entry to the Ground shall constitute acceptance of the Ground Regulations.

"Ground" means this football stadium and all locations owned, occupied or utilised by the Club. 

"Club" means this football club. 

"Match" means any association football match (or any part or aspect of such a match) taking place at the Ground. 

"Material" means any audio, visual or audio-visual material or any information or data. 

“Football Authority” means each of The Football League, The Premier League, Football Association, the Football Association of Wales, FIFA, UEFA and any other relevant governing body of association football 

1) Not withstanding possession of any ticket the Club, any police officer or authorised steward may refuse entry to (or eject from) the Ground any person: 

1.1) that fails (or in the Club's reasonable opinion is likely to fail) to comply with these Ground Regulations or any reasonable instruction issued by a police officer or authorised steward; and/or 

1.2) whose presence within the Ground is, or could (in the Club's reasonable opinion), constitute a source of danger, nuisance or annoyance to any other person. 

2) On no account will admission be granted to a person who is the subject of a current Banning Order under the Football Spectators Act 1989 (as amended) or has been convicted of ticket touting offences under the Criminal Justice and Public Order 1994 (as amended). 

3) The Club excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons/property in or around the Ground. 

4) No guarantees can be given by the Club that a Match will take place at a particular time or on a particular date and the Club reserves the right to reschedule the Match without notice and without any liability whatsoever. 

5) In the event of the postponement or abandonment of the Match, refunds (if any) will be made in accordance with the Club's Customer Charter. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, such as (but not limited to) loss of enjoyment or travel costs. 

6) All persons seeking entrance to the Ground acknowledge the Club's right to search any person entering the Ground and to refuse entry to or eject from the Ground any person refusing to submit to such a search.  

7) The following articles must not be brought within the Ground - knives, fireworks, smoke canisters, air-horns, flares, weapons, dangerous or hazardous items, laser devices, bottles, glass vessels, cans, poles and any article that might be used as a weapon and/or compromise public safety. Any person in possession of such items will be refused entry to the Ground. 

8) Further, you may not bring into the Ground any sponsorship, promotional or marketing materials save in respect of official club merchandise and/or other football related clothing worn in good faith nor may you offer (either free or for sale by any person) any goods (including literature) of any nature without the express written approval of the Club’s management. 

9) The use of threatening behaviour, foul or abusive language is strictly forbidden and will result in arrest and/or ejection from the Ground. The Club may impose a ban for one or more Matches. 

10) Racial, homophobic or discriminatory abuse, chanting or harassment is strictly forbidden and will result in arrest and/or ejection from the Ground. The Club may impose a ban for one or more Matches. 

11) The following acts are offences under the Football (Offences) Act 1991 (as amended): 

11.1) The throwing of any object within the Ground without lawful authority or excuse. 

11.2) The chanting of anything of an indecent or racialist nature. 

11.3) The entry onto the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse. 

Conviction may result in a Banning Order being made. 

12) All persons entering the Ground may only occupy the seat allocated to them by their ticket and must not move from any one part of the Ground to another without the express permission or instruction of any steward, officer of the Club and/or any police officer. 

13) Nobody may stand in any seating area whilst play is in progress. Persistent standing in seated areas whilst play is in progress is strictly forbidden and may result in ejection from the Ground. 

14) The obstruction of gangways, access ways, exits and entrances, stairways and like places is strictly forbidden. Nobody entering the Ground shall be permitted to climb any structures within the Ground. 

15) Football League stadia are smoke-free and smoking is not permitted inside the Ground. 

16) Mobile telephones and other mobile devices are permitted within the Ground PROVIDED THAT (i) they are used for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, or any other communication of any Material for any commercial purposes); and (ii) no Material that is captured by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including, without limitation, via social networking sites. 

17) Under the Sporting Events (Control of Alcohol etc) Act 1985 (as amended), the following are offences for which a person can be arrested by a police officer and conviction could result in a Banning Order being made: 

17.1) Attempting to enter the Ground or being inside the Ground whilst drunk; 

17.2) Being in possession of any intoxicating liquor, or bottle, can or other portable container and which could cause damage or personal injury, when entering the Ground or in a public area of the Ground from which the event can be directly viewed. 

18) Any individual who has entered any part of the Ground designated for the use of any group of supporters to which he does not belong may be ejected from the Ground either for the purposes of his own safety or for any other reason. 

19) Save as set out in paragraph 16 above, no person (other than a person who holds an appropriate licence) may capture, log, record, transmit, play, issue, show or otherwise communicate (by digital or other means) any Material in relation to the Match, any players or other persons present in the Ground and/or the Ground, nor may they bring into the Ground or use within the Ground (or provide to, facilitate or otherwise assist another person to use within the Ground) any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such Material. Copyright, database rights and any other intellectual property rights in any unauthorised recording or transmission is assigned (by way of present assignment of future rights) to the Club and The Football League. You further agree (if and whenever required to do so by the Club and/or The Football League) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to the Club and The Football League absolutely and with full title guarantee. 

20) No goods (including literature) of any nature may be offered either free or for sale by any person within the Ground without the express written permission of the Club. 

21) Tickets are not transferable and may not be offered for sale without the prior written permission of the Club - or otherwise in accordance with the relevant ticket terms and conditions. Any tickets that are transferred are transferred subject to these Ground Regulations. Any tickets offered for sale may be confiscated by any steward, officer of the Club or any police officer. The Club reserves the right to refuse admission to or eject from the Ground and/or “blacklist”, any person who has offered for sale or transferred his/her ticket in contravention of the relevant ticket terms and conditions (and/or the holder of any ticket that has been transferred in contravention of the relevant ticket terms and conditions). Tickets remain the property of the Club at all times. 

22) CCTV cameras are in use around and in the Ground.  Body worn video cameras recording video and/or audio may also be used as appropriate, for example to record prohibited behaviours as referenced in paragraphs 9 and 10. The Club may itself use or pass to the police or any Football Authority or other clubs, any recordings for use in any proceedings. 

23) At all times whilst present in the Ground, persons must comply with any and all instructions of any steward or officer of the Club and/or any police officer. Failure to comply with any instruction may lead to immediate ejection from the Ground. 

24) By entering the Ground, all persons are acknowledging that photographic images and/or video recordings (and/or stills taken from video recordings) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the game or by or on behalf of the Club or any Football Authority (or their commercial partners) for marketing, training or promotional purposes. Entry into the Ground is confirmation that all persons have consented to such use of their image. If these images should feature an individual prominently the Club will make reasonable efforts to gain the consent of that person before publishing such images, however, if this is not possible, then entry into the Ground shall be deemed consent unless the Club is notified in writing to the contrary.  

25) Further to paragraph 24, if such person is under 18 years of age, the parent, guardian, or responsible adult who is accompanying them into the Ground shall be deemed to have provided consent on their behalf. 

26) Refused entry to (or ejection from) the Ground may lead to further action by the Club including, but not limited to, the withdrawal of any season ticket (without reimbursement), Club Membership and other benefits. 

Equality Statement Of Commitment

York City Football Club is fully committed to embracing equality and diversity in all of its activities, from activities within the community through the foundation, through engagement with young players within the academy, to the hosting of sporting fixtures at Bootham Crescent and the operation of the football club as a business organisation 

For the Club, to operate in a fair and balanced manner across all business activities and community engagements, it is essential that sound foundations of equality and diversity, in the form of policies and procedures and a positive ethos exist. Improved operational performance will be achieved through effective equality and diversity strategies and learning and development for all members of staff and additional stakeholders as is applicable 

We believe that all individuals with whom we engage; including; community partners, employees, spectators, neighbours, players and their parents / guardians, have the right to be treated with dignity and respect. We recognise that fair treatment for all, both the public and our colleagues alike, is the cornerstone of achieving our equality objectives 

York City Football Club is committed to being an equality led employer and to the creation of an entirely non-discriminatory working environment. All individuals shall have an equal right to employment and advancement within the Club on the basis of their ability, performance and aptitude for work, irrespective of any protected characteristics 

Discrimination, harassment and victimisation on the grounds of age, gender, marital status, pregnancy/maternity, race/ethnicity, religion/belief, sexuality, disability, gender reassignment or any other unjustifiable requirement is unacceptable, and will not be tolerated by the Club and will be dealt with severely 

In order to achieve our equality objectives, the Club, will continue to support equality campaigns both within football and within the local community, including; football vs homophobia, kick it out and York Pride, in addition to continuing to work with our community partners through foundation led projects to engage with diverse groups within the community


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