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Statement: Night game travel from LNER Community Stadium

17th March 2022

Following Tuesday night’s fixture against Curzon Ashton, we have been made aware that a number of supporters were unable to get a bus from the stadium after the game to complete their journey home.

We can only apologise for the inconvenience this caused.

We would like to thank First Buses for their public apology yesterday, stating: “We’re sorry to York City fans who were unable to travel with us after the game last night. We are talking to the club about later buses in the timetable to make sure this doesn’t happen again."

Yesterday morning we discussed the matter with York Stadium Management Company who have confirmed that they had already carried out their own initial review, including discussion with First Buses. We are assured and satisfied that the same pre match-day operational planning and communications with all stadium stakeholders were followed for Tuesday's fixture, as has happened for previous fixtures - including the most recent midweek fixture against Darlington last week when adequate numbers of buses were provided post game.

Whilst the SMC’s review continues, the SMC have informed us that they have committed to carrying out additional pre-match checks (over and above those already carried out) with all third-party providers of match day services upon whom they rely on to ensure that the club’s supporters enjoy their match day experience of the stadium.

As a reminder to supporters, additional buses back into the centre of York are currently only provided until 9:45PM following a midweek fixture. Where higher attendances are expected, the SMC requests additional buses in advance to meet the expected demand.

We are aware that a detailed review of match-day travel plans is currently in progress between all stadium stakeholders, with the intention of learning from the first 9 months of match day operations at the stadium and embedding appropriate improvements and adjustments. Supporters will be made aware of any changes made as a result of this review at the earliest opportunity.

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