With an extensive amount of season cards still to be collected, York Stadium Management Company Ticket Office will stay open late on Thursday, August 15th.
Season cards will be available for collection until the later time of 7.30pm that evening, with the Ticket Office opening between 10am – 7.30pm.
We strongly urge supporters to come and collect the physical card to avoid mass queuing on the day of the match, where people will also be looking to purchase match tickets.
MOBILE TICKETING
Supporters will be able to enter the LNER Community Stadium using just their phone, however we do please ask supporters to still have the physical card on hand which will allow staff during the first few matchdays to help if any problems were to arise with BOTH physical and digital tickets.
Those who have downloaded a test ‘York City FC’ app from the iOS or Google Play store, and loaded their season ticket through that, are advised to uninstall this. This is a test app and WILL NOT work.
The only app that will at present allow for access using a phone is the eTicketing mobile ‘app’ from Future Ticketing, which can be found by clicking here. To access for the first time, you will need to reset your password with the email address used to purchase your season ticket.
The digital ticket within the eTicketing mobile ‘app’ from Future Ticketing should have exactly the same barcode number as the physical season card, beginning with prefix 42. If this is not the case, delete and follow our guide again below.
Supporters who wish to use the new offering from Future Ticketing should check our guide here to get setup.
WHAT TO BRING TO COLLECT / CAN I COLLECT ON BEHALF OF ANOTHER SUPPORTER?
Supporters looking to collect an Adult or Concession season ticket must bring a form of photo ID, and show proof of purchase in order to collect.
Students – please bring valid ID / proof of enrolment with your school, college, or university, and show proof of purchase in order to collect.
Aged 16 and below, or collecting on behalf of someone this age, must give name and show proof of purchase in order to collect.
Carers – please bring valid Carer Card, and show proof of purchase in order to collect.
Proof of purchase meaning the email confirmation or state the order ID provided within the email.
Supporters CAN collect on behalf of somebody else. Staff will require the name and order number in order to collect on someone’s behalf.
ANY FURTHER QUESTIONS?
You can contact York Stadium Management Company Ticket Office on 01904 95050 or via [email protected].
You can also contact York City FC on 01904 624447 or via [email protected].
If your enquiry is regarding direct debit payments, please contact us directly and not the Ticket Office.